Shipping policy
At Mirletta, we are committed to providing a smooth and transparent shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, seasonal sales, or promotional events, processing times may be extended.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Shipping Times
Estimated delivery times after dispatch:
- Italy: 4–8 Business Days
- European Union: 5–10 Business Days
- United Kingdom: 5–10 Business Days
- United States & Canada: 7–12 Business Days
- Australia & New Zealand: 7–15 Business Days
- Rest of World: 7–20 Business Days
Delivery times are estimates only and may vary depending on carrier operations, customs clearance, weather conditions, and other factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout and displayed before payment is completed.
Promotional free shipping offers may be available from time to time and will be clearly indicated on the website.
Tracking Information
Tracking information is provided whenever available.
Please note that tracking updates may take several days to appear after the package has been dispatched.
Customers are responsible for monitoring shipment progress using the tracking information provided.
Split Shipments
Orders containing multiple items may be shipped separately depending on warehouse availability, packaging requirements, or logistics considerations.
Customers will not incur additional shipping charges for split shipments.
Customs, Duties and Taxes
International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.
Mirletta has no control over customs procedures or charges applied by local authorities.
Incorrect Address Information
Customers are responsible for providing accurate and complete shipping information.
Mirletta cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping details provided by the customer.
Lost or Delayed Shipments
Although we work with reliable shipping partners, delivery delays may occur.
If your package appears delayed beyond the estimated timeframe, please contact our support team and we will assist in investigating the shipment.
Delivered Packages
Orders are considered successfully delivered when the carrier confirms delivery to the shipping address provided during checkout.
Mirletta is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
Contact Information
Mirletta
Via Volta Grasso 4
95041 Caltagirone (CT)
Italy
Email: mirletta@outlook.it
Phone: +39 329 145 8067