FAQ's
How long does shipping take?
Most orders are processed within 1–3 business days.
Estimated delivery times:
- Italy: 4–8 Business Days
- Europe: 5–10 Business Days
- United Kingdom: 5–10 Business Days
- United States & Canada: 7–12 Business Days
- Rest of World: 7–20 Business Days
Do you ship internationally?
Yes.
We currently ship to many countries worldwide.
Shipping availability is displayed during checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking email.
Tracking updates may require several days before becoming visible within the carrier's system.
Can I change my order after placing it?
If your order has not yet entered processing, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
What if my package is delayed?
Shipping times are estimates and may occasionally be affected by customs procedures, weather conditions, transportation disruptions, or carrier delays.
If your package appears significantly delayed, please contact our support team for assistance.
What if I entered the wrong shipping address?
Please contact us immediately.
If the order has not yet been processed, we may be able to update the address.
Once shipped, changes may no longer be possible.
Are customs fees included?
International customers may be required to pay import duties, taxes, or customs fees imposed by local authorities.
These charges are the responsibility of the customer.
Is payment secure?
Yes.
We use secure payment processing technologies and encrypted checkout systems to protect customer information.
How can I contact customer support?
You can contact us anytime by email at:
Our support team aims to respond within 24–48 business hours.
Do you offer returns?
Please refer to our Return & Refund Policy for complete information regarding eligibility, conditions, and procedures.